A Fragrance That Stays With You.

Refund & Return Policy

We want every bottle from AD Perfumes to reach you in perfect condition. Because perfume is a personal-care product, we can't take back a bottle once it has been opened or used. If something goes wrong with your delivery, we will make it right.

When we replace or refund an item

  • The bottle arrived broken, cracked or leaking.
  • You received a different fragrance or size from the one you ordered.
  • An item from your order is missing from the package.

When we can't accept a return

  • You changed your mind or didn't like the fragrance.
  • The bottle has been opened, sprayed or used, and was not damaged or wrong on arrival.
  • The problem is reported more than 48 hours after delivery.

How to report a problem

  1. Within 48 hours of delivery, email Connect.adperfumes@gmail.com or WhatsApp +91 89213 62927 with your order number.
  2. Include clear photos of the item and the outer package, and an unboxing video that shows the sealed package being opened. Please record this whenever you open an order.
  3. We will review your request within 2 working days and tell you the next step. If we need the item back, we will arrange the return at no cost to you.

Replacement or refund

Once your request is approved, we will send a replacement if the item is in stock. If it isn't, or if you prefer, we will refund the amount paid for that item. Refunds go back to your original payment method within 5–7 working days of approval. Your bank or payment app may take a few extra days to show it.

Cancellations

Orders can't be cancelled once they have been placed. Please check the fragrance, size and delivery address before you pay.

Questions

Email Connect.adperfumes@gmail.com or WhatsApp +91 89213 62927.